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With us you can trust that your order will be processed quickly and safely delivered.
Most orders received before 4:00pm EST (regular business days) will ship same day, those placed after 4:00pm EST will the next business day.
Acceptable handling times are 2-3 business days. If we expect a delay in shipping of your package you will be notified via email. Order Status emails are send if there are any changes to your order.


Our shipping rates are determined by the total weight of your order, and a small handling charge between $1.50-$3.50 is built in to shipping costs to cover the cost of packing supplies. Fragile items require additional packaging, be mindful that your order is insured and we take the extra steps to prevent and freight damages. Shipping supply costs and bulk shipping discounts are passed directly on to you! We cannot ship a part for less than it costs, simple economics! We guaranty that you will always receive a well packaged order every time! 
We ship products in the United States using FedEx, UPS & USPS based upon our discression, your location and products ordered.
FedEx/UPS rounds orders up to the nearest pound, e.g. 1.25lbs becomes a 2lb ship weight and so on.
USPS is not cost effective for shipments over 3-4lbs, we do not use flat rate boxes! 

Saver Shipping
We reccomned our "Spa Saver" flat rate shipping, the most cost effective delivery option. Saver shipping orders can take up to 5-7 business days to arrive, but 3-5 days is average transit time. 
The choice of carrier is based upon Spa Parts Shop discretion, your location and products ordered.  If your "ship to" is a PO Box your order will ship USPS.

Selections/ Shipping Upgrades/ Free Shipping Offers
We ship via FedEx or UPS, the courier used will be based on the parts ordered & your location. If you select a courier service your package will ship via a courier, unless there are limitations (weight, Hazardous Materials etc...) If an item purchased has 'Free Shipping' the shipping carrier we will use is based upon Spa Parts Shop discression regardless of which carrier is selected during checkout.
If you wish to guarantee 2nd day delivery select 2nd Day Air or please call us. Next Day Air orders placed before cutoff on Fridays will arrive Monday (the next business day).
Please call us for Next Day and Saturday Delivery service options. 
In certain instances we have the right to change the shipping carrier these are based upon the discretion of Spa Parts Shop, part availability & time order is placed.

International Shipping
Unless otherwise noted Canadian and International orders will ship via USPS.
When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment's destination. Please note, that some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

Warehouse Locations
Our main in Florida does not stock all parts listed! Our large physical inventory is warehoused in Tuscon, Arizona. 
If a part is out of stock at our primary location we will try to ensure you receive parts by shipping orders from Connecticut, Tennessee or Nevada. We will decide which warehouse to ship from based upon part availability and transit time.
Please note that your parts may ship in more than one box, your will recieve mulitple shipping confirmations if this applies to your order.

Partial Shipments & Back Orders
If your part is on back order expected in less than 5 days, your order status will reflect "Back Ordered" status. If your back order wait exceeds 5 days we will contact you via email with in 24 hours.
If an order cannot be fulfilled from a single warehouse your parts will be shipped in multiple packages. Order status will be changed to "Split Shipment", the larger split will ship via the method selected

International customers please contact us via telephone (561)-404-9900 or email for a shipping quote!

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